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[su_note]As usual, I will go to gym Saturday and Sunday. While training or running, I will watch American dramas or movies.
ãã€ãã®ããã«ãåææ¥ã𿥿æ¥ã¯ãžã ã«è¡ããŸãã ãã¬ãŒãã³ã°ãã©ã³ãã³ã°ãããªãããã¢ã¡ãªã«ã®ãã©ããæ ç»ãèŠãŸãã[/su_note]
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[su_note]To talk with trainer.
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ãŸãã¯ãStarbacksã®è©±ãéžã³ãŸããã
詳ããå 容ã¯â以åã®ããã°ã®éãã§ãã
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Starbacksã¯ãšãŒãããã®çç æ¹åŒãåãå ¥ããŠãããããã³ãŒããŒãã¢ã¡ãªã«ã§äŸçµŠããããã«ãªã£ãã
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[su_note]Starbucks had introduced European style of roasting beans in 1971 when their company established. The quality of US coffee was very poor at that time, their strategy was excellent for US customers. After their improvement, they could expand their business 20,000 stores in 62 countries across the globe. I think their business strategy is also very reasonable for our company.
ã¹ã¿ãŒããã¯ã¹ã¯ãäŒç€Ÿãèšç«ããã1971幎ã«ãšãŒãããåŒã®çç è±ãå°å ¥ããŸããã åœæã®ç±³åœã®ã³ãŒããŒã®å質ã¯éåžžã«æªãã圌ãã®æŠç¥ã¯ç±³åœã®é¡§å®¢ã«ãšã£ãŠåªããŠããŸããã æ¹ååŸãäžç62ãåœã§2äžåºèã®äºæ¥ãæ¡å€§ããããšãã§ããŸããã 圌ãã®äºæ¥æŠç¥ãåœç€Ÿã«ãšã£ãŠéåžžã«åççã ãšæããŸãã[/su_note]
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ãããã£ãæå³ã§ããŸãã¯Starbucks ã®æŠç¥ããããŸããã
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[su_note]How does your company improve the products or service like Starbucks?
ããªãã®äŒç€Ÿã¯ã¹ã¿ãŒããã¯ã¹ã®ãããªè£œåããµãŒãã¹ãã©ã®ããã«æ¹åããŠããŸããïŒ[/su_note]
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[su_note]As you know, I work for Airport. So we have no product but we can improve our services. We always receive feedbacks or demands from passengers or airlines about our services, and we improve our services.
ãåç¥ã®ããã«ãç§ã¯ç©ºæž¯ã§åããŠããŸãã ãããã£ãŠã補åã¯ãããŸãããããµãŒãã¹ãæ¹åããããšã¯ã§ããŸãã ç§ãã¡ã¯åžžã«ä¹å®¢ãèªç©ºäŒç€Ÿããç§ãã¡ã®ãµãŒãã¹ã«é¢ãããã£ãŒãããã¯ãèŠæ±ãåãåããç§ãã¡ã®ãµãŒãã¹ãæ¹åããŸãã[/su_note]
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FedExã®åµæ¥è ã®Frederick W. Smithã¯ã倧åŠã®å®¿é¡ã§ãä¿¡é Œã§ãããªãŒããŒãã€ãã®å® é 䟿ãµãŒãã¹ãã®ã¢ã€ãã¢ãæåºããŸãã
ã§ããå€§åŠææã¯åœŒã®ã¢ã€ãã¢ã¯éçŸå®çã ãšããŠãã°ã¬ãŒãCã®æçžŸããã€ããŠãããŸããã§ããã
Frederick W. Smithã¯å€§åŠã忥åŸãæµ·è»ãéè¡ã黿°éä¿¡äºæ¥ã®ããžãã¹æ¹åŒãå°å ¥ããŠãå® é äºæ¥ãå§ããŸããã
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ããã仿¥ã§ã¯FedExãªã©ã®å® é æ¥è ããªãç¶æ³ãšããã®ã¯èããããªãããã«ãªã£ãŠããŸãã
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[su_note]Frederick W. Smith had set up a reliable overnight courier service idea for the his university class assignment. Sadly, his professor thought his idea wasn’t feasible and ended up giving him a grade of C for effort. After college, Smith fused military efficiency with methods taken from the banking and telecommunications industries, and started his own company FedEx. And now FedEx is delivering 7.5 million packages everyday to over 200 countries. Today, we can not imagine about businesses without courier services such as FedEx.
ãã¬ããªãã¯W.ã¹ãã¹ã¯ã圌ã®å€§åŠã®ã¯ã©ã¹ã®èª²é¡ã®ããã«ãä¿¡é Œã§ããå€éã®å® é 䟿ãµãŒãã¹ã®ã¢ã€ãã¢ãèšå®ããŸããã æ²ããããšã«ãåœŒã®ææã¯åœŒã®ã¢ã€ãã¢ã¯å®çŸäžå¯èœã§ãããšèããåªåã®ããã«åœŒã«Cã®ã°ã¬ãŒããäžããããšã«ãªããŸããã 倧åŠåæ¥åŸãã¹ãã¹ã¯è»äºå¹çãšéè¡ããã³é»æ°éä¿¡æ¥çããæ¡çšãããæ¹æ³ãèåãã圌èªèº«ã®äŒç€ŸFedExãèšç«ããŸããã ãããŠçŸåšãFedExã¯200ãåœä»¥äžã«æ¯æ¥750äžåã®ããã±ãŒãžãé éããŠããŸãã 仿¥ãFedExã®ãããªå® é 䟿ã®ãªãããžãã¹ã¯æ³åã§ããŸããã[/su_note]
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[su_note]To applying methods taken from different industries is very efficient way to improve the business.
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ãšããããšã§ãFedExã®è©±ãéžã³ãŸããã
Royããã®åå¿ã¯ãããªãã®äŒç€Ÿã§ãä»ã®æ¥çã®ææ³ãåãå ¥ããããšã¯ãããïŒãšãã質åã§ããã
çŽæ¥çã«ã§ã¯ãªãã§ãããããããåã®äŒç€Ÿã¯æ¿åºç³»ã®äŒç€Ÿã ã£ãã®ã§ãããæ°éã®ç€Ÿé·ãæ¥ãæã«å€ãããŸããã
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[su_note]Our company was used to be government company. About 15 years ago, the president from private company had come to our company and the way of business was changed drastically. He installed private company systems like KPI etc. to customize and professionalize our way of business.
ç§ãã¡ã®äŒç€Ÿã¯ãã€ãŠæ¿åºã®äŒç€Ÿã§ããã çŽ15幎åãæ°éäŒæ¥ã®ç€Ÿé·ãæ¥ç€Ÿããäºæ¥ã®ããæ¹ã倧ããå€ãããŸããã 圌ã¯ãKPIãªã©ã®æ°éäŒæ¥ã·ã¹ãã ãã€ã³ã¹ããŒã«ããŠãç§ãã¡ã®ããžãã¹æ¹æ³ãã«ã¹ã¿ãã€ãºããã³å°éåããŸããã[/su_note]
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Ikeaãäžççã«æåããã®ã¯ããªãŒãºããã«ãªäŸ¡æ Œèšå®ãã§ããããšã«ãããŸããã
ãã®äŸ¡æ Œèšå®ãã§ããããã«ãªã£ãã®ã¯ãç¡é§ãªè²»çšãçããããã§ãã
ãã®ç¡é§ãªè²»çšã¯ãçµã¿ç«ãŠã®ããã®åŽåè²»ãšéæ¬è²»ã§ãã
å®¶å ·ã®çµã¿ç«ãŠãã客ããŸãèªåã§ããããšã«ããŠãè²»çšãæããããã«ããŸããã
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[su_note]The reason of why Ikea success in the world was they could make a reasonable price for the customers. They got rid of the wasted expenses. The wasted costs were assembly labor costs and transportation costs. Ikea costed down by letting customers assemble furniture themselves.
äžçã§ã€ã±ã¢ãæåããçç±ã¯ã圌ãã顧客ã«ãšã£ãŠãªãŒãºããã«ãªäŸ¡æ Œãäœãããšãã§ããããã§ãã 圌ãã¯ç¡é§ãªåºè²»ãåãé€ããŸããã ç¡é§ãªã³ã¹ãã¯ãçµç«äººä»¶è²»ãšèŒžéè²»ã§ãã ã€ã±ã¢ã¯ãã客æ§ãèªåã§å®¶å ·ãçµã¿ç«ãŠãããã«ããŠãã³ã¹ããåæžããŸããã[/su_note]
ããã§ãIkeaã®Strategyã®äœãå®çšäž»çŸ©çãªèãæ¹ãªã®ããšèšããšâŠã
äŒç€Ÿã«ãšã£ãŠããã客ããŸã«ãšã£ãŠãç¡é§ãªè²»çšãåæžããããšã ãšæããŸãã
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[su_note]Reducing the wasted cost for both of company and customers is very effective way for the business successfully.
äŒç€Ÿãšé¡§å®¢ã®äž¡æ¹ã®ç¡é§ãªã³ã¹ããåæžããããšã¯ãããžãã¹ãæåãããããã®éåžžã«å¹æçãªæ¹æ³ã§ãã[/su_note]
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Royããã¯ãIkeaã®ã©ã®éšåãããªãã®äŒç€Ÿã¯æ¡çšããããšãã§ããŸããïŒã§ããã
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[su_note]We can apply Ikea’s strategy of reducing wasted cost for both company and customers. For example, in the airport, we have installed self back drop system. By this system, passengers leave their baggage themselves and we can reduce wasted cost for people of handling the baggage.
ç§ãã¡ã¯ãäŒæ¥ãšé¡§å®¢ã®äž¡æ¹ã®ç¡é§ãªã³ã¹ããåæžãããšããã€ã±ã¢ã®æŠç¥ãé©çšããããšãã§ããŸãã äŸãã°ã空枯ã«ã¯ã»ã«ãããã¯ããããã·ã¹ãã ãèšçœ®ããŠããŸãã ãã®ã·ã¹ãã ã«ãããä¹å®¢ã¯æè·ç©ãèªåã§é ããããšãã§ããæè·ç©ã®åãæ±ãã«ãããç¡é§ãªã³ã¹ããåæžã§ããŸãã[/su_note]
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[su_note]Thank God, itâs Friday Ko-san! I hope that you will always have that interest and dedication as you continue to hone your English skills. I will always be here to generously support you and help you the best way I can. Thank you very much for the trust.
ç¥ã«æè¬ããŸããéææ¥ã§ãïŒKoããïŒ è±èªåã磚ãç¶ããªãããåžžã«ãã®é¢å¿ãšç®èº«ãæã£ãŠããã ããã°å¹žãã§ãã ç§ã¯ãã€ãããªããæãã¿ãªããµããŒãããç§ãã§ããæåã®æ¹æ³ã§ããªããå©ããããã«ããã«ããŸãã ä¿¡é ŒããŠããã ãããããšãããããŸãã[/su_note]
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Thanks God it’s Friday!
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